Part product thinker, part support engineer, part people manager. I lead technical support teams that work shoulder-to-shoulder with engineering — turning customer signal into better products, sharper operations, and people who love the craft.
I lead teams that thrive alongside engineering — bug investigation, technical escalations, and deep product knowledge to drive iteration.
Knowledge management, quality systems, automation, and cross-functional processes for humanely scaling teams.
Conference talks and field notes on support engineering, leadership, and helping folks grow into advanced technical roles.
Stand up a support team that helps you innovate your product from day one.
Elevate the skills, proficiency, and technical depth of your existing team.
Knowledge management, onboarding, quality systems, and automation that scales.
Train for bug reporting, technical investigation, and structured problem-solving.
Coaching and guidance for new and established people managers.
